Outlook Fundamentals

November 15, 2017
15 Hours


Essentials , Special Offers

Course Description:

You will use Outlook to compose and send email, schedule appointments and meetings, manage contact information, schedule tasks, and create notes.

Who Should Attend:

This course is intended for people who have a basic understanding of Microsoft Windows and want to know how to use Outlook to manage their time and information.

Benefits of Attendance:

Upon completion of this course, students will be able to:

  • Explore the Outlook interface, send mail, and respond to messages.
  • Compose email messages.
  • Organize email messages into folders.
  • Manage contacts and contact information.
  • Schedule appointments.
  • Schedule a meeting.
  • Manage tasks and notes.


To be successful in this course, you should be familiar with using personal computers. You should be comfortable in the Windows environment and be able to use Windows to manage information. Specifically, you should be able to launch and close programs; navigate to information stored on a computer; and manage files and folders. To ensure your success, we recommend that you first take Windows XP: Introduction or have equivalent skills and knowledge.

Duration: 15 hours


Setup Instructions For This Course

  • This section is for the tutor only

New In Outlook 

  • The ribbon
  • Message flagging
  • Navigation pane
  • Instant search

A First Look At Outlook

  • Starting outlook
  • The Microsoft outlook screen
  • Help and outlook demos
  • Printing help sheets
  • Microsoft outlook navigation pane
  • Microsoft outlook standard toolbar
  • Displaying or hiding toolbars
  • Quick way of displaying / hiding toolbars
  • Closing outlook

Email Concepts

  • The structure of an email address
  • The advantages of using email
  • Netiquette
  • Spam or unsolicited email
  • Viruses
  • Phishing
  • Digital signature

Sending Messages

  • Creating and sending your first email
  • Checking that your email was sent
  • Sending emails to more than one person at a time
  • Receiving emails
  • Sending a copy of a message to another address
  • What is a blind carbon copy?
  • Sending a copy of message to another address using blind carbon copy
  • Setting the message subject
  • Spell checking your message
  • Inserting a file into a message
  • Setting message importance
  • Setting message sensitivity

Receiving, Reading And Replaying To Messages

  • The inbox folder
  • Opening the inbox folder
  • The inbox screen
  • Selecting a message
  • Message status icons
  • Reading a message
  • Switching between open message windows
  • Forwarding a message
  • Opening or saving an attached file
  • Replaying to the sender of a message
  • Replaying to the sender and all recipients of a message
  • Setting message reply options so that the original message is inserted, or not inserted
  • Printing a message
  • Previewing a message before printing
  • Printing options

Manipulating Text And Files

  • Selecting a word within the message window
  • Selecting a line within the message window
  • Selecting a paragraph within the message window
  • Selecting all text within the message window
  • Selecting text using the mouse
  • Copying text to the clipboard from a message
  • Pasting text from the clipboard into a message
  • Copying text from one message to another
  • Cutting text to the clipboard from a message
  • Moving text from one message to another
  • Copying text from another application into a message
  • Deleting text in a message
  • Deleting text to the left of the insertion point
  • Deleting text to the right of the insertion point
  • Deleting an attaching file from a message


  • What are contacts?
  • Opening the contacts folder
  • Creating a contact
  • Adding the sender of a message to contacts
  • Addressing an email to a contact
  • What is a distribution list?
  • Creating a new distribution list
  • Removing an email address from a distribution list
  • Sending an email to a distribution list

Organizing Mail

  • Searching for a message
  • Searching for message by sender, subject or contact
  • Creating a new mail folder
  • Moving a message to different folder
  • Deleting a mail folder
  • Sorting the contacts of the inbox
  • Deleting a message
  • Opening the deleting item folder
  • Restoring a message from the deleting item folder
  • Empting the deleting item folder
  • Automatically empting the deleted item folder when you exit outlook
  • Flagging a message
  • Removing a flag mark from a mail message
  • Marking a message as unread
  • Marking a message as read

Customizing Settings

  • Adding an inbox heading
  • Removing an inbox heading
  • Resetting the inbox headings

Scheduling Appointments

  • Explore the Outlook Calendar
  • Schedule an Appointment
  • Edit Appointments

Managing Meetings in Outlook

  • Schedule a Meeting
  • Reply to a Meeting Request
  • Track and Update Scheduled Meetings
  • Print the Calendar

Managing Tasks and Notes

  • Create a Task
  • Edit and Update a Task
  • Create a Note
  • Edit a Note

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